Refund Policy

01 Overview

We value customer satisfaction. This Refund Policy explains when refunds may be available for AlphinTech products and services.

02 Digital Products and Subscriptions

• If you are not satisfied with a digital product or subscription, contact us within 7 days of purchase to request a review
• Refund eligibility depends on the nature of the product and how much of the service has been used
• We may offer a full or partial refund, credit, or alternative resolution depending on the circumstances

03 Hardware Products

• If you receive a faulty or damaged hardware product, contact us within 7 days of delivery
• We may arrange a replacement or refund after inspection
• Products must be returned in their original condition where possible

04 Implementation, Setup, and Consulting

• Fees for completed work (hours delivered, tasks completed, milestones achieved) are generally non-refundable
• If a project is cancelled partway through, refund eligibility applies only to work not yet started or delivered

05 How to Request a Refund

To request a refund, email [email protected] with:

• Your name and contact details
• The product or service in question
• Your invoice or order reference (if available)
• A brief description of the reason for the request

06 Processing

We will review refund requests within a reasonable timeframe and respond with our decision. Approved refunds will be processed back to the original payment method. Processing times may vary depending on the payment provider and your bank.

07 Exceptions

Refunds may not apply in certain cases including:

• Products or services that have been fully delivered and used
• Custom development or tailored solutions delivered to specification
• Where the issue is caused by the customer's own systems, data, or actions

08 Contact

For refund related questions: